FAQ's

How quickly after placing my order will it be shipped?

On average we request a 5-7 business day lead time on new orders to be shipped. However, depending on the item and quantity purchased production times can be faster. We do also offer the option to request a delayed delivery date in the event the items are not needed right away. To do this you would just notate that information in the comments section at checkout. 

Are your products Kosher or Parve?

At this time we do not offer any Kosher items. 

What are ImageMallows®?

ImageMallows, pronounced  \ ˈi-maj-mallows\,  are our custom marshmallows that feature your image, company logo, photo, favorite phrase or anything you can think of! 

 ImageMallows® is a registered trademark:

https://trademarks.justia.com/search?q=imagemallows


Are the images safe to eat?
Yes, the ink used is made from all food-grade ingredients and is FDA approved

Are your products safe for individuals with nut allergies?
Although we do not deal directly with any tree nuts/peanuts etc... all of our products do come with an allergy warning label for nuts/tree and peanuts, dairy and wheat gluten. To err on the side of caution we suggest that you do not purchase our products for anyone with any life-threatening food anaphylaxis.

How do I submit an image or logo for an order that I just placed?
Once you have placed an order please use this link to submit your artwork. Please be sure to have your order number available.

Please be sure that the image you are submitting for your order meets the criteria listed below:
 
*Files should NOT contain any fonts that are less than 6 points in size and/or lines less than 0.5 points in thickness. For best results, image resolution should be at least 300dpi at 100% imprint size. 

-Acceptable file formats include: JPG, PNG and PDF
-Photo submissions MUST be high resolution images. 
-Please No cell phone photos  
-No photos with dark backgrounds. 
-Photos that contain a single person are best and will produce the best results when printed.

At Candy With a Twist we believe in having fun. However, we do have some guidelines regarding what images can appear on our products.  

The following items are NOT acceptable: 
-Please do not request any objectionable words or phrases to be used for your items.
-No obscenities or inappropriate photos/designs.

Candy With a Twist products are intended for personal as well as business use. That means we will not honor requests for images or names that belong to a business, product, celebrity, sports teams, major events, schools or institutions unless permission is granted by the organization that rightfully owns the requested image/design.

Do I get to see a proof of the product ahead of time?

We can send digital proofs of the s'mores & marshmallows (upon request only) this gives you a really good idea of what the finished product will look like. We are happy to send generic marshmallow samples at no charge. However, if you have a specific logo that you would like used on the sample the cost is $15 per item being requested.

Can I have a different image on each marshmallow?
At this time we do have a limit of 1 image per 12 marshmallows ordered.

Can I put an image on the front and then writing or something cool on the back?
No, At this time we only customize 1 side of the marshmallow.

I'm in NJ...Can I pick up my order? Do you have a store front that I can visit?
Yes, we do have a physical store front. We're located at:

 

398 Lincoln Blvd B2, Middlesex, NJ 08846

If you'd like to pick up your order instead of having it shipped, just select "pick up in store" when checking out. Please note the NJ sales tax does apply to all in store pick up and purchases.

Can I place my order now and have it shipped at a later date?
Absolutely! No need to wait until the last minute to order! Simply provide your requested delivery date at check out and we'll ship your order in time for your event. 
All of our products are made to order so they are created just for you!  
Please be sure to allow adequate processing time.

What if I want the order rushed? Can you do that?
We don't currently offer rush orders but shoot us an e-mail with your lead time, we will let you know if it's possible No promises, but it never hurts to ask.

What is the minimum order I can place? 
12 pcs (1 dozen) is typically the minimum order requirement. However, each item that we offer has an order minimum referenced in the product description.

Do you offer reseller pricing?
Yes! We do offer reseller pricing on our printed marshmallows.
 Wholesale interest inquiries can be emailed to Hello@candywithatwist.com. Please note that you must be a valid business that plans to resell the product. Unfortunately, at this time Event Planners/Stylist do not qualify for wholesale pricing. However, we may have an unpublished offer that we may be able to extend to those in the industry. 

I'd like to place a very large order on behalf of my company. What payment options do you accept?
Candy With A Twist accepts the following forms of payment:
Credit Cards:
  • Visa
  • MasterCard
  • American Express
We also accept:
  • Personal or Corporate checks.
  • Electronic Funds Transfer (EFT) or Wire Transfer.
We do not accept C.O.D. or Term Payments at this time.

Can I request a Certificate of Insurance?
Yes. Upon special request, we can provide a Certificate of Insurance for orders of 200+ items! If you need a Certificate of Insurance, please email the following information below to Hello@candywithawist.com
-Event Date
-Contact Name & Phone number
-Venue Address
-Type (Proof of Insurance or additional Insured)

When do the items expire?
Properly stored items should be consumed within 4-6 weeks of receipt.

How should I store my items until I am ready to use them?
We suggest that you DO NOT 
REFRIGERATE or freeze any of your items. The ideal place for our products is in a cool dry place away from heat and direct light/sunlight. Due to the nature of the "ink" (food coloring) used for the images, prolonged exposure to the light will cause fading and discoloration. It's best to keep you items stored away until they are ready to be used for your event. In these conditions, the shelf life for our products average about 4-6 weeks.